The user accepts the following terms and conditions upon placing an order at Handmade Soap Malaysia. These terms of use are subject to change by our company at any time in its discretion.
The following terms are subjected to change without any prior notice.
1. All items sold are non-refundable and non-exchangeable unless otherwise stated.
(Please refer to our Return & Exchange policy for more details.)
2. If a faulty/incorrect good is received, please fill up our “Return Form” and send the goods back to us for an exchange.
3. At Handmade Soap Malaysia, we perform stringent checks on our products before shipping out and we use good quality packaging materials to prevent damage during transit. Any claim of damaged item received will have to be returned for further checks.
4. Handmade Soap Malaysia will not be liable for any lost and/or damaged item during transit. We strongly encourage the use of Standard Delivery.
All intellectual property including the trade name, logo, designs, graphics, images, pictures, text, information, audio/video of Handmade Soap Malaysia, as well as any other material found on this website are collectively known as ‘web content’ and they belong to Handmade Soap Malaysia.
We forbid any use or reproduction of our web content unless explicitly stated. Any unauthorized use and/or reproduction of our web content will be prosecuted under the laws of Malaysia.
On no account shall Handmade Soap Malaysia be liable for any form of failure in system or equipment performance concerning the use of our website.
Under no circumstances shall Handmade Soap Malaysia be liable to the user or any other party for any costs or damages whatsoever pertaining to the use of this website or the misuse of all materials, products and information presented on this website.
All materials and information provided on this website are subjected to change without any prior notice.
All products shown on Handmade Soap Malaysia are new products, and available while stocks last. However, all soaps and other products are handcrafted in small batches with natural ingredients, essential oils, herbs or clays. The shape, colour and/or smell of products may vary from the pictures shown and it is different from batch to batch. Handmade Soap Malaysia will not be liable and responsible for any allergic reaction, irritation and other consequences of using our products. Kindly review our ingredients and refer to a physician before the purchase of our products, especially pregnant users, children and users who have any allergies/ sensitive skin. If any adverse effects arise from the usage of these, you are advised to discontinue the use and/or seek for professional medical attention.
All workshop’s notes, photos, videos and other contents taken on the actual workshop date, we are allowed to use these as marketing, advertising and promotional activities (e.g. published in social media, not limited to Facebook, Instagram, this Site and others).
All prices quoted for our products are in Malaysian Ringgit (RM).
An order might not be fulfilled IF there is any delay in payment (Kindly refer to our Shipping and Delivery policy page for more details)
Handmade Soap Malaysia does not entertain negotiations nor offer reservations of any sort.